Human Resource Management
The Human Resource Management concentration is designed to teach human resource managers how to effectively lead in a hospital or healthcare setting. The program covers a wide range of human resource responsibilities, including interviewing and hiring, compensation and benefits management, conflict resolution, and patient communication.
►Patient Communication and Service Excellence (3 credits)
This course emphasizes respectful communication interactions in a wide range of healthcare settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed, or impaired patients, are illustrated through examples and various scenarios.
►Recruitment and Selection in Healthcare (3 credits)
This course presents the human resources management focus of recruitment and staffing selections in a healthcare setting. Students will be exposed to the methods and processes for this task and gain an appreciation for the strategic role human resources plays within an organization.
Training and Development for Healthcare (3 credits)
This course provides an introduction to training human resources in healthcare organizations. Training topics include adult learning theories, needs assessment, feedback models, evaluation, planning, and instructional design.
►Conflict Resolution and Negotiation (3 credits)
This course exposes students to the nature of conflict within organizations and the various forms of employable conflict resolution techniques. Emphasis is given to overcoming positional or contentious strategies while building collaboration and offering choices. Focus is placed on understanding the interdependence of groups within the system and the cohesion necessary for organizational effectiveness.
►Employee Benefits (3 credits)
This course exposes students to the nature of the various types of employee benefits on the market. Emphasis is placed on the factors involved in making employment benefit decisions, such as distinctions between personal or small organizations and large employee groups, and knowing the funding options available for each.