Businesses today operate in a global economy. With the Internet and the latest technologies to connect them, the modern workplace has become a melting pot of cultures. While this mix of talent encourages productivity and creativity, it can present challenges in team communications. To thrive in this environment, a quality degree that prepares you with a global worldview is critical.
Challenges come in a variety of settings, and language or cultural barriers often stand in the way. Miscommunication or misinterpretation can hamper team progress and create unnecessary conflict in the workplace. Foundational training in cross-cultural communications is vital to learn how to manage diversity in business.
Understand Cultural Diversity
Bringing different cultural contexts to the global workplace requires new communication strategies. The key to making the most of those opportunities and combat the challenges is to understand the importance of cross-cultural communication in business.
Even when employees who are in different locations speak the same language, cultural differences should be considered to ensure effective communications. An online Associate's Degree program that includes Cross-Cultural Communications and Contemporary Culture and Worldview teaches students how to thrive in a modern workplace.
How to tackle the underlying nuances of these cultural differences.
It’s common for people to misread facial expressions when they are interacting with a fellow team member from a different country or culture. It is essential to recognize these differences and avoid misinterpretation. The organization and its leaders must ensure that teams undergo individual training sessions that tackle fundamental issues like these for successful communication.
Regardless of the culture, a pleasant expression is universal. Even if you are communicating via videos, remember that a positive and friendly facial expression can open the door to successful cross-cultural business communications.
Pause Before Reacting
No matter what the cultural background or personality a person you encounter in business has, taking a moment to react to their statement or behavior is always best. This enables you to step back, process the information, and compose your response.
By doing so, you give yourself the time to understand their message and prevent any chance of miscommunication. Become a better listener and communicator. Instill characteristics that will help you reach your common business goals.
When you meet with someone, they can tell when you’re paying attention and when you’re not. Your eye contact, facial expressions, and engagement are apparent in person and via video conferencing.
Don't forget that your interaction and engagement, or lack thereof, is evident in phone meetings as well. Your inattention in the interaction can have disastrous consequences. It may risk a breakdown in communication, you risk offending others and jeopardize your business relations.
Distractions can come in many forms. At times, you stop paying attention because you’re thinking about something else or are hungry. But the most common form of distraction today is your mobile device.
Unfortunately, it’s far too easy to jump at the sound of a text or email notification or to peruse social media during meetings.
Avoid risks and prepare yourself for meetings. Learn more about the person you are meeting with, as well as their culture to pave the way for smooth communication.
Also, make sure you’re not hungry or thirsty, and having a snack beforehand can help. To prevent the risk of distraction from your cell phone, set it on completely silent.
We live in a global village. Working with people from different cultures, both in person and through digital platforms is commonplace. That’s why it’s important to be mindful of cross-cultural communication in business.
Mastering these skills is key to cultivating productivity and creativity, so you and those you work with can achieve your common goals.
Get started on learning these critical skills as you focus on your career goals. Earning an Online Associate of Arts degree from CCCK will provide you with cross-cultural communications training for thriving in today’s modern, global workplace.